We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket depending on the weight and size of the product. Some products might take longer shipping time which will be noted on the product description. You can upgrade to premium shipping to speed up the delivery by DHL / EMS (5 – 9 days).
Do you ship worldwide?
Yes. We provide free shipping to over 180 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. However, we usually declare the parcel below $18 to help you avoiding taxes from your country.
How long does shipping take?
Shipping time varies by location & custom clearance on your country. These are our estimates for Free Shipping Method:
|Location||*Estimated Shipping Time|
|United States||13-20 Business days|
|Canada, Europe||13-20 Business days|
|Australia, New Zealand||15-25 Business days|
|Mexico, Central America, South America||15-25 Business days|
*This doesn’t include our 3-7 days processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days after making payment, please reply to your “Payment Order” email for info.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2 – 5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.